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The Psychic Power of Brand Consistency


 

A new AC/DC album is on the way. Depending on who you talk to, the album could be out as soon as 2013 (according to Brian Johnson, the lead singer of the band) or 2014 (so says guitarist Malcolm Young). Either way, a new AC/DC album is coming.

I haven’t heard it yet, but I can already tell you plenty about it.

How Will It Look?

The album cover will include the band’s name, written in their iconic “Squealor” font.  It album graphic will look something like this.

In addition, you’ll see guitarist Angus Young wearing a school boy outfit. Lead singer Brian Johnson will very likely be wearing a newsboy cap, rolled up sleeves, and black jeans. Do not anticipate any hair gel or make-up.

 

How Will It Sound?

Somewhere on the album there will be a song that includes the word “rock” in the song title. Quite possibly, there will be multiple songs with this trait. After all, in their 16 previous studio albums they’ve included 20 different songs with the word “rock” in the title, from “Rock and Roll Train” to “For Those About To Rock” to “Rock and Roll Ain’t Noise Pollution”.

Getting into the musical nuances, there will be a wealth of songs with simple three-chord progressions. The guitar riffs will be so simple and catchy that you’ll wonder how nobody came up with them before.

In terms of song structure, expect to hear most songs begin with a simple guitar riff. Drums and bass guitar will likely join in after four bars, followed shortly thereafter by screaming vocals.

From a lyrical perspective, you won’t hear any songs about starving children in the third world. There will not be a song about the pain of watching a relationship end sour. There will be no power ballad on the new AC/DC album. Most songs will be about drinkin’, rockin’, partyin’, women, drivin’, and sex.

How do I know all of this?

Because AC/DC is the epitome of brand consistency.

They know exactly what their fans expect from them, and they deliver precisely that album after album, song after song, concert after concert.

Even those who hate AC/DC know exactly what AC/DC is all about.

 

Why Does This Matter To You?

Do your customers know exactly what to expect from your brand?

Do they know exactly what makes you different from all of your competitors?

Do those who dislike your brand still get it? Remember, the opposite of love isn’t hate. The opposite of love is indifference.

Read Chapter One of Brand Like A Rock Star For Free.

Download the book for immediate reading, or order it for home delivery from Amazon.

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Five Reasons Groupon Sucks


 

I feel dirty.

Today, against my better judgement, I purchased something using Groupon.

I feel bad for the local business who just got completely and utterly ripped off by Groupon, and subsequently by me. As a marketing and branding writer and speaker, I am paid to help businesses succeed. So buying something from a service I ethically despise made me feel terrible.

Here are five reasons Groupon sucks:

 

1. They force your business to put a value on your product or service that is far below it’s actual value.  Once you’ve established that your $100 product is actually worth $25, you’ve screwed yourself out of any chance to charge $100 again with any credibility. In my case, I just bought a$1000 product for $199.  You can be damned sure that I’ll never pay $1000 for it again.

2. They reward bargain-hungry customers who have no loyalty to the business. Instead of giving your biggest discounts and best deals to your loyal customers, Groupon forces you to give your biggest discounts to those who have zero loyalty to you. How do you think that makes your long-term loyal customers feel?

3. They give you the perception of increased business thanks to a rush of transactional customers who are only concerned about finding the best price. The moment you stop offering the very best price, these customers will go elsewhere and never come back… until you drop your prices again. Every time you try attract a customer like that, your profit margins go down. Never has a great business been built on the back of low profit margins.

4.They create a rush of artificial business that, quite often, overruns your ability to care for customers in the manner you are accustomed. Because of the inevitable drop in customer service, you piss off your regular customers who give you the bulk of your business.

5. They are crack cocaine; highly-addictive with a short-lived bump. Once you’ve experienced the high, you want it again. And again. And the only way to get it is to keep going back to your dealer to hand over your profits to them. Pretty soon, you’re broke. And there’s no rehab for bankrupt businesses.

Rock Star brands would never work with corrupt concepts like Groupon.

Can you imagine Apple offering a Groupon discount on the iPad?

Can you even dream of Harley-Davidson offering a Groupon discount on a Fat Boy?

Can you fathom Starbucks going to Groupon to sell more Vanilla Bean Frappacinos?

Instead of the short-lived rush of a hundred new bargain-hungry discount shoppers, start building a rock star brand.

Rock Star brands don’t compete on price.

Rock Star brands provide value to the customer, regardless of price.

Learn how to build a Rock Star brand by reading Brand Like A Rock Star, available now for digital download or home delivery.

 

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Passion Over Profits


 

It doesn’t so much matter what you do in business and life, as much as how you do it.

If your business is founded on a passion, you might just have a shot.

If your business is founded on getting rich, good luck to you.

Bob Marley didn’t make music with the end goal of getting rich, becoming famous, and turning into one of the rock era’s best-selling artists. If that was his mission, he would have stopped making quirky island music and started making pop music. After all, that’s what was selling in the 1970s… not reggae.

Bob Marley made music that came from his heart. It was part of his lifestyle. It was embedded in his religion. That intense passion was a cornerstone to his success. It was that passion that helped make him rich, famous, and one of the rock era’s best-selling artists.

Steve Jobs was passionate about design. He was passionate about making technology smaller, more intimate, and more human. That’s what drove him, not the urge to create the most profitable brand on earth.

Start with your passion, and your profits will come.

Enjoy this Bob Marley video. In it you can see, hear, and feel how the music wasn’t something he made… it was something he lived and breathed.

And after that, just for fun, groove to some “Passion” from Rod Stewart.

While you watch, click here to instantly order Brand Like A Rock Star for home delivery or digital download.

 

 

Bob Marley, Steve Jobs 2 Comments

How To Turn A Hot Brand Cold


When U2 recorded an album so unusual that their fans would likely reject it, they changed their name and released the album was the band “Passengers“. They were smart enough to know that the U2 brand stands for something, and if the music was going to violate those expectations… it simply couldn’t have the U2 name on it.

Let’s apply that thinking to real life business.

What does Coors Light stand for in the mind of the consumer?

Iced tea?

Of course not. Coors Light stands for beer, and nothing else.

But this spring Coors Light is rolling out a line of alcohol infused iced tea in Canada. Michelob is following with a product called ”19th Hole” tea and lemonade.

Why? Because beer consumption is down, and the beer companies want to repatriate beer drinkers who have moved on to wine and other flavored drinks like hard lemonade and coolers.

That’s a great and noble mission. But the answer isn’t to change what Coors Light stands for!

In my opinion, the alcohol infused iced tea concept is a good one. I will definitely try it! But the idea to call it Coors Light Iced Tea is a bad one. Coors Light Iced Tea waters down the very strong Coors Light beer brand.

Coors Light should take a page from the U2 playbook. Release the new alcoholic iced tea under an entirely new brand name. Make a major splash in the market with a new product that benefits from the infrastructure of the Coors Brewing Company, but doesn’t interfere with the ability of Coors Light to stand for something meaningful in the eyes of the consumer.

You’d think that Coors Light, of all brands, would have learned this with their failed foray into bottled water, a mistake that Time magazine called one of the “top 10 bad beverage ideas of all time“.

Your copy of Brand Like A Rock Star is waiting now for immediate digital download or home delivery.

PS – If you’d like to have me speak at an upcoming event or conference, contact me directly at steve (at)brandlikearockstar.com and we can make it happen. My fall scheduling is starting to fill up.

 

 

Coors Light, U2 1 Comment

Follow The Leader


 

Few professions rely on having a strong and unique personal brand quite like real estate sales.

And for some reason, few professions play a giant game of Follow The Leader quite like real estate sales.

They all advertise in the same places. All of their ads look exactly the same. The wording of their ads and listings is nearly identical. Even their for sale signs and open house signs are cookie-cutter.

One of the rock star branding secrets is finding and celebrating your unique identity. I’ve wasted plenty of ink and hot air promoting the notion that, while quality is important, being unique is more important than try to be better than your competitors are.

KISS was a struggling bar band going nowhere fast until they put on make-up and started blowing stuff up on stage. Within two years they were one of the biggest acts on the planet, and unlike any act the planet had ever seen before.

Elton John wore wild costumes and played the piano like a madman. Even with Elton’s immense talent, it would have been far more difficult to get noticed without the crazy glasses and getups that made him so unique.

The Grateful Dead turned average songs into magical 20 minute jam sessions, and they invited fans to record their live shows… mistakes and all. The Dead made an art form out of doing things differently.

Rock stars have proven over and over again that being unique is absolutely critical to success. So why 99% of all real estate agents do the exact same things?

Let’s get hypothetical and say you are a real estate agent tasked with selling yet another average 3 bedroom/2 bathroom home on a street of similar nondescript middle-class 3bd/2bth homes.  Your first job is to find something special about this particular home. Let’s say that this home has a perfectly manicured lawn. Perfectly. Otherwise, it is exactly like every other home on the street.

A lawn this perfectly green isn’t really a lawn at all. It is the stadium where brothers throw game-winning touchdowns to each other. It is the ballpark where a son throws a strike into a father’s waiting glove. It is a festival of fall leaves to jump in and an assembly line of freshly made snow angels in the winter. It is where families create the memories that families are made of. Your home overlooking this playground has three bedrooms and two bathrooms, plenty of space for the kids and their friends, and of course a garage to store the many footballs, baseballs, and rakes you’ll be needing.

I can guarantee you that nearly every real estate ad will talk about the things that make this house just like the other homes on the street… the bedrooms and bathrooms and kitchen and living room. The blah blah blah.

Very few would have the guts to talk about what makes this house unique.

In every business, you win when you stop playing Follow The Leader. Instead, start creating ads that could only be for your business, in your town, on this day. Make your voice unique and let it stand out from the crowd.

PS - You should probably buy a copy of Brand Like A Rock Star so you can learn how to build a better brand and stronger business.

PPS – Check out this cool and totally unsolicited review of Brand Like A Rock Star by Mike Michalowicz, author of The Toilet Paper Entrepreneur and a new book called The Pumpkin Project. Mike is not afraid to be different, and in a world of business start up voices, his is unique and loud (and proud).

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Axl Rose: Brilliant or Bonehead?


 

The week before his band Guns ‘N Roses is to be inducted into the Rock ‘n’ Roll Hall of Fame, Axl Rose has released a letter written to the hall rejecting his nomination into the shrine and telling them that he won’t be attending. He has even asked that the hall specifically not include him in name or image when they induct the band.

Some people are saying that Axl Rose is an immature idiot. Others are giving him credit for standing by his personal ethics.  No matter what your opinion is, you can learn from Axl Rose.

GENERATING BRAND BUZZ

Everyone is talking about Axl Rose today. That hasn’t happened in a long, long time. He has gotten his name in the press in a major way. But… consider the massive buzz a one time Guns ‘N Roses reunion would have created had Axl showed up, accepted the honor, and joined his estranged former bandmates for a jam session. The Police did it in 2003, playing together for the first time in two decades. It was magical.

REINFORCING YOUR BRAND IMAGE

Snubbing an organization like the Rock ‘n’ Roll Hall of Fame is, well, pretty damn rock ‘n’ roll of him. By doing this, Axl builds up his anti-establishment image. Not that it needed building up, considering his past behavior.  But… there’s bad-boy behavior and then there is just being an a**hole. Plenty of people would suggest this borders on the latter. Notoroious bad boys like Aerosmith, Led Zeppelin, The Clash, AC/DC, The Ramones, and many others are in and they all accepted their awards with class and grace.

SO WHAT DO YOU THINK? 

Is Axl Rose a genius for standing pat on his beliefs? Or is Axl Rose a petulant punk for blowing off the rock hall?

Order Brand Like A Rock Star now and start reading immediately with a digital download, or have the paperback delivered directly to your home.

AC/DC, Aerosmith, Axl Rose, Guns N' Roses, Ramones, The Clash, The Police 5 Comments

Death To Wacky Waving Arm-Flailing Inflatable Tube Men


 

The first time a car dealer put a wacky waving arm-flailing inflatable tube man on their lot, it must have been quite a spectacle. People probably stopped, paid attention, and told their friends about this crazy sight they just saw. At one time it was, as Seth Godin said years ago, a purple cow.

Today, every car dealer has a wacky waving arm-flailing inflatable tube man. I drove past a Chrysler dealer yesterday with a ridiculous inflatable giant sumo wrestler on their roof. Another dealer neaby sported a massive inflatable gorilla on the lawn.

Every car dealer has ads on TV and the radio that scream at you with downright stupid phrases about how many cars they need to sell before month end or how the sales manager is away and the place is going crazy or how they made a shipping error and are overstocked. And we all know it is BS.

Every car dealer puts full-page full color ads in the newspaper with gaudy text bubbles with the weekly price of the car and a wad of small print at the bottom of the page that essentially negates what is in the text bubbles. We know it is empty hype.

Because every car dealer has the wacky waving arm-flailing inflatable tube man and the screaming radio ads and the gaudy newspaper page, we have simply stopped paying attention. So the car dealer has to spend more money on the same ridiculous approaches, because it now takes more yelling and more gaudiness to get our attention.

But there is another answer.

Create advertising that inspires us to want your car. Show us the experience of your vehicles. Connect us emotionally to the car instead of selling us on the sticker price. Engage us in a meaningful, personal, and powerful way. Tell us a story.

When you stop doing the exact same thing that everyone else in your product category is doing, you’ll find that people notice you.

Think about it in musical terms. Adele’s massive hit “Someone Like You” doesn’t sound like anything else on the radio today. Neither does the captivating “Somebody That I Used To Know” by Gotye or the inspiring “We Are Young” by Fun..

If even one car dealer reads this and pauses to rethink their collective boneheaded approach to advertising, I will have done my duty.

Car dealer advertising reminds me of a classic British new wave song from the 1980s. When everyone else is screaming, sometimes it takes a whisper to be heard.

If you want to make an immediate difference in how you build your brand, order Brand Like A Rock Star now for digital download or paperback delivered to your door.

Join the discussion at www.facebook.com/brandlikearockstar

Follow me on Twitter at www.twitter.com/rockstarbrands

 

Uncategorized 1 Comment

Why Would Anyone Want To Be A Rock Star?


 

NOTE: This post originally appeared  on March 13, 2012 as a guest blog post at www.brainsonfire.com in response to a piece they had written about the book Brand Like A Rock Star.

 

A few months ago, Eric Dodds of the awesome Brains on Fire Blog wrote a piece that was inspired by my book Brand Like A Rock Star.

Being a Brains on Fire fan, I was eager to read the blog post. But as I read it, to my disappointment it became evident that Eric wasn’t writing about my book. He was writing about the title. And he made a good point. Why would anyone strive to be a rock star today?

Hell, if any single industry could be accused of clinging to an old-world business model while the new world evolved before their very eyes, it is the music industry.

Rock stars are notorious for their self-destructive habits, self-delusional perceptions, and self-absorbed behavior.

And the non-creatives in the rock star biz – the suits – are just greedy bastards hell bent on turning art into money.

It begs the question that Eric asked… why would anyone want to be a rock star?

The answer is simple.

Because when you rock, the world pays attention.

And nothing is more important to marketers today that getting attention. Nothing.

Without attention, you have no awareness.

Without attention, you have no engagement.

Without attention, you have no click-throughs. No sales. No ROI.

Attention is the water in a just-add-water recipe. All of the other ingredients in your campaign are nothing if you don’t add attention. When KISS walked out on stage in 1974 wearing bizarre comic book make-up and started to blow stuff up on stage, the world paid attention. While plenty of people hated KISS, plenty more loved them.  assionately.

When Lady Gaga appeared at the MTV Video Music Awards in 2010 wearing a dress made from raw meat, the world paid attention. Gaga has her detractors, but her clan of “little monsters” is far more powerful.

Getting our attention doesn’t always have to be flashy and controversial, like KISS and Lady Gaga.

Powerful brands like Chipotle and Whole Foods got our attention by committing themselves to causes we can rally around, like sustainable farming, organic foods, and clean power sources.

Old Spice got our attention by making us laugh and by giving us content we wanted to share with our friends on social networks.

Whether through humor, causes, or controversy, all of these brands recognize that without attention, they cease to exist.

A rock star lives on center stage with a powerful spotlight shining down, thousands of fans eager to sing along and experience the raw emotional power of hearing the songs they love sung live and in person.

When you rock, the world pays attention.

And that’s why, no matter what you do in life and business, you want to be a rock star.

 

 

Brains on Fire, Chipotle, Hugh MacLeod, KISS, Lady GaGa, Old Spice, Whole Foods No Comments

Your Cubicle Is Your Stage


 

Today I did a 90 minute breakfast presentation in Ottawa, Ontario for a group of business people. I had a great time and met some brilliant people in the process. I did my very best, and left the room incredibly fatigued yet amazingly charged up. After every speaking engagement, that’s how I feel… a strange combination of burned out and pumped up.

On a much, MUCH bigger scale, that’s exactly what Rock Stars do. Night after night. Town after town. They put on a great show and leave behind a trail of raving fans for life.

Rock stars give it their all. Rock Stars deliver their very best every show, no matter what. No excuses. No distractions. I’ve been backstage after a show, watching a sweaty and exhausted band leave the stage absolutely drained from the emotional and physical toll that it takes to make their fans happy.

Fun? Yes.

Easy? Not one bit.

Your business is your stage. Your customers are your fans. Your interaction with them is your concert.

Do you leave it all behind when you’re on stage?

Do you make it your personal goal to create fans for life?

Do you plug it in, crank it up, remove all distractions, and simply rock?

You aren’t ordained to be a Rock Star. It isn’t a gift from the rock gods. It doesn’t just happen.

It doesn’t matter what you do. When you get to work, you choose to be a Rock Star.

Or you choose to be like everyone else. Average. Invisible. Unremarkable.

And the danger, as Rush sang, is this: “If you choose not to decide, you still have made a choice.”

I’d love to deliver a remarkable presentation to your conference, convention, business group, or corporate gathering. Just click here for more information about how to make it happen. Together we’ll turn your meeting up to 11.

Brand Like A Rock Star is available right now in paperback or immediate digital download.

 

Rush 2 Comments

Talking To The Dog


 

Great songs often feel like they are speaking directly to you.

You can feel the pain of watching your ex move on when Adele cries “never mind, I’ll find somebody like you. I wish nothing but the best for you too”.

When Bob Seger sings “I was a little too tall, could’ve used a few pounds, you are once again trying to lose those awkward teenage blues and get to work on your night moves.

That’s what makes music magical, and it is a big part of what makes rock ‘n’ roll such a cool template for building a better business. Music speaks to you on a deeply personal level.

Advertising guru Roy H. Williams said it well when he said “Speak to the dog in the language of the dog about what is important to the dog.”

It’s a lesson from the Pavlov School of Marketing. When Pavlov talked to the dog he used meat. He spoke to the dog in a language that the dog understood about something very important to the dog.

Speak to the dog = Talk to your prospect, and nobody else. Nobody else matters.

In the language of the dog = Use the words, phrases, and intonations that your prospect uses, not the words and phrases that you use.

About what is important to the dog = Talk about what really matters to your prospect, not what matters to you.

Your marketing ain’t about you.

Your customers don’t use the same industry words and phrases you use.

Your customers don’t care about the things you care about.

If you want to make your customers react like Pavlov’s dogs did, you need to change your perspective and see the world from their viewpoint. You should also order Brand Like A Rock Star right now and start reading it in just minutes (digitally) or order it right to your home in paperback.

 

Adele, Bob Seger, Roy Williams No Comments